Policy
Returns & Delivery
Clear rules for delivery timing, damaged items, refunds, and store credit.
Return window
Report damaged, expired, missing, or incorrect items as soon as the order is received. Fresh items are reviewed case-by-case because quality depends on delivery condition.
Refund methods
Eligible refunds can be handled as cash adjustment, store credit, or wallet credit once support verifies the issue and return status.
Delivery policy
Serving-shop orders use the fastest local ETA. Partner-fulfilled items may add time because stock is consolidated before dispatch.